Without skill or care, an apology can re-inflame the argument and cost us greatly in time, energy and emotions. In this episode, I teach you the four steps to making a heartfelt and efficient apology.
1:18 Think about the last time you apologized
1:38 Apologies without care, skill and intention can backfire
2:20 I define efficiency in intimate communication
3:10 The story of how Rich and I got into an argument about watermelon this week
4:34 Authenticity is messy and loving cleanup is essential
4:54 The four considerations for making a short, sweet and true apology
6:41 Energy saving communication is short on words and dense with heart
8:25 Our apologies
9:47 This week’s homework
Resources: For a deep dive into the art of the apology, I highly recommend Why Won’t You Apologize: Healing Big Betrayals and Everyday Hurts by Dr. Harriet Lerner. Also, this two-part interview with Dr. Lerner by Brene Brown is touching, funny and so instructive.
Podcast produced by Sal DeRosalia
Music composed and performed by Aimee Mia Kelley
